Shipping & Returns

SHIPPING

We ship within the United States via USPS Priority Mail. Orders typically arrive within 3–7 business days, including processing time.

Shipping is free on orders of $100 or more. Orders under $100 ship for a flat $15.

Need it faster? Email us at info@cool-itgirl.net and we'll do our best to take care of you.

Shipping Protection ($2.95): Add it from any product page to insure your order for its full value. If your package is lost, stolen, or arrives damaged, email info@cool-itgirl.net within 7 days of the delivery date with your order number (and photos if it's damaged), and we'll replace it or refund you. Orders without Shipping Protection still get USPS's included coverage up to $100.

EVERY PIECE IS HAND-CHECKED BY ME

Before anything leaves the studio, I open it, inspect it, steam or tidy it, and repackage it myself. I know the feeling of waiting on something you're excited about and opening it to find a flaw. It's the worst, and I never want you to feel that with a Cool-it, girl order.

RETURNS & EXCHANGES

We really wanted it to work out, and we hate that it didn't.

You can return new, unworn, unwashed items with the tags still attached within 14 days of delivery for store credit. Here's how:

  1. Email info@cool-itgirl.net with your order number and the item you're sending back. We'll reply with the return address and instructions.

  2. Pack the item with its tags attached and ship it back.

  3. Once your return arrives, we'll email your store credit as an online code within 7 business days, to the email address you used at checkout.

The customer is responsible for return shipping. Cool-it, girl isn't responsible for lost packages, so if you don't trust the postal service, insure it and track it!

Returns and exchanges won't be accepted after the 14-day period. Shipping charges are non-refundable.

Items that come back worn, washed, scented, damaged or without tags will be sent back to you at your expense.

FINAL SALE

These items can't be returned or exchanged: sale items, jewelry and accessories (including bags and hats).

DAMAGED, DEFECTIVE OR WRONG ITEM?

I check every piece, but if something slips past me, I've got you. This applies to everything, including final sale items.

Email info@cool-itgirl.net within 7 days of delivery with your order number, a short description and a few photos of the item and packaging. Once I take a look, I'll let you know if I need the item sent back. When your return arrives, I'll send you a replacement or a full refund to your original payment method. Return shipping is the customer's responsibility.

This doesn't cover normal wear and tear, improper care, accidents or misuse.

Questions about fit before you order? Just ask. I'm happy to help you find the right size.

— Cari Mac, the Cool-it Girl